Annual fees can feel like a penalty for being a loyal customer. The good news is that these fees are often negotiable, especially if you know the right approach. Many merchants successfully get annual fees waived every year.
Call 1-2 months before your annual fee is due. Processors are more willing to waive fees to prevent you from switching than to refund fees already charged.
Note your processing volume, how long you've been a customer, and your payment history. High-volume, long-term customers with no chargebacks have the most leverage.
Don't waste time with regular customer service. Ask to speak with the retention or loyalty department. These representatives have authority to waive fees.
Have a competitor quote ready. If they won't waive the fee, state you'll be switching. Often this triggers a supervisor review and approval.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.