Returning equipment should be straightforward, but surprise charges can turn a simple process into a frustrating one. Knowing what to expect and following proper procedures protects you from unexpected fees.
First, clarify whether you own or lease your Clover equipment. If you purchased it outright, there's nothing to return. Leased equipment must be returned per your agreement terms.
Contact your processor for official return instructions. Ask for: a return authorization number, pre-paid shipping label (if applicable), and deadline for return.
Before shipping, photograph the equipment from multiple angles. Note serial numbers. This documentation protects you if they claim damage or non-receipt.
Always ship with tracking and signature confirmation. Keep the tracking number until you confirm the return is processed and no charges are assessed.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.