Opening your statement to find your processing rates have jumped is infuriating, especially when you didn't agree to it. Unfortunately, this is a common complaint with Clover and many payment processors. Let's explore your options to push back.
Compare your last 3-6 months of statements side by side. Calculate the exact percentage increase and the dollar impact on your business. This documentation will be crucial for negotiations.
Check your merchant agreement for rate increase clauses. Some contracts allow increases with just 30 days notice. Understanding your contract helps you know what grounds you have to dispute.
Contact your processor's retention department (not regular support). State clearly that the rate increase is unacceptable and you're considering switching. Ask for the increase to be reversed or reduced.
Request quotes from other processors before calling. Having specific competitor offers gives you negotiating power and a backup plan if they won't budge.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.