When your virtual terminal won't work, you can't process phone orders or take payments remotely. Every failed transaction is lost revenue.
Verify your merchant account is active and not suspended. Check for any emails from your payment processor.
Double-check card number, expiration, CVV, and billing address. Typos are the most common cause of failures.
Clear browser cache or try a different browser. Virtual terminal issues often stem from browser problems.
You may have hit daily or per-transaction limits. Review your processing limits with your provider.
Try a different card to determine if the issue is with a specific card or the terminal itself.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.