No more 45-minute waits. No more scripts. No more being bounced around. You got an email: case closed. But your problem isn't solved. They closed it anyway. Now you have to start over.
Contact support and ask to reopen the specific case number.
Screenshot the closure notification and current problem state.
If this happens repeatedly, it's a policy issue worth escalating.
Call (971) 408-0163 - cases stay open until YOU confirm resolution.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Metrics pressure agents to close cases quickly. Closed cases look good on reports, even if issues persist.
Call support, reference the case number, and clearly state the issue is not resolved.
Respond to any 'case resolved?' surveys with 'No' and specific reasons.