The chip reader handles most card transactions. When it's damaged, you're forced to use less secure swipe or manual entry, increasing fraud risk and transaction fees.
Look into the chip slot with a flashlight. Debris, bent pins, or paper can block proper card contact.
Use compressed air to blow out debris. For deeper cleaning, use a chip reader cleaning card (available from POS suppliers).
Try several different chip cards. If only certain cards fail, those cards may be damaged.
Go to Settings > Payments. Look for any EMV-related error messages that might indicate a software rather than hardware issue.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Common causes: customers forcing cards in wrong, accumulated debris, wear from high volume use, or liquid damage.
You can fall back to swipe or contactless, but you may face higher processing fees and liability for fraud on transactions not processed via chip.
Repair costs vary, often $100-300+. Sometimes replacement is more cost-effective. Consider whether ongoing equipment issues justify switching providers.