When your pin pad stops working, you can't process debit transactions or allow customers to enter tips. This directly impacts your revenue and customer experience.
Ensure the pin pad cable is firmly connected at both ends. Unplug and reseat the connection. Look for bent pins or damaged connectors.
Power off both the main terminal and pin pad. Wait 60 seconds. Power on the main terminal first, let it fully boot, then the pin pad.
Cables fail over time. If you have a spare cable, try swapping it to rule out cable damage.
Go to Settings > System Updates. Pin pad firmware may need updating to maintain compatibility with the main system.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
This could be a software glitch, outdated encryption keys, or hardware failure. Try a restart first. If persistent, the encryption keys may need refreshing by your processor.
Yes, credit card signatures can be captured on the main terminal. However, debit with PIN won't work, limiting your customers' payment options.
Replacement costs vary by model and lease terms. Often $100-300 for purchase. Consider if high replacement costs justify switching to a provider with better equipment support.