The 'Do Not Honor' message gives you nothing to work with. Your customer is embarrassed, you can't explain why, and the sale might be lost. This vague error code creates awkward situations daily.
The most reliable fix - ask the customer for an alternative payment method.
Sometimes a simple retry works, especially if it was a temporary communication issue.
Try processing a smaller amount to see if there's a limit issue.
Have the customer call their bank while in store to get real-time authorization.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.