When your Clover system goes down during a lunch rush in Sacramento, the last thing you need is a robot telling you to "visit our FAQ page." You need a human. Someone who understands that every minute your POS is down, you're losing real money. That's exactly what we provide.
Our team consists of actual people who've worked with POS systems for years - not offshore script-readers.
We know a frozen terminal during dinner service is an emergency. We treat it like one.
If we say we'll call back, we call back. Revolutionary concept, we know.
| Experience | Clover Main Line | Direct Rep Line |
|---|---|---|
| Wait Time | ✗ 30-60+ minutes on hold | ✓ Immediate answer |
| Phone Menu | ✗ 5+ levels of "Press 1" | ✓ Human answers directly |
| Transfers | ✗ Repeat issue to each dept | ✓ One person handles it all |
| Resolution | ✗ "We'll email you in 3-5 days" | ✓ Same-call resolution |
| After Hours | ✗ "Call back during business hours" | ✓ Extended availability |
Talk to a real human who can actually solve your Clover problems. This is a direct line - not a call center.