Average Clover hold time: 47 minutes. Average time you have while running a Memphis business: zero. We understand that hold music isn't a business strategy. When you call us, a real person answers. Period. No estimated wait times, no "your call is number 47 in the queue."
Average answer time: 8 seconds. Not 8 minutes. Not 8 hours. Eight. Seconds.
We staff appropriately because we actually value your time. What a concept.
No "high call volume" excuses. No "call back during off-peak times." Just help when you need it.
| Experience | Clover Main Line | Direct Rep Line |
|---|---|---|
| Wait Time | ✗ 30-60+ minutes on hold | ✓ Immediate answer |
| Phone Menu | ✗ 5+ levels of "Press 1" | ✓ Human answers directly |
| Transfers | ✗ Repeat issue to each dept | ✓ One person handles it all |
| Resolution | ✗ "We'll email you in 3-5 days" | ✓ Same-call resolution |
| After Hours | ✗ "Call back during business hours" | ✓ Extended availability |
Talk to a real human who can actually solve your Clover problems. This is a direct line - not a call center.