A Clover outage during business hours is every merchant's nightmare. Indianapolis businesses can't afford to lose sales while waiting for systems to come back online. Here's how to survive an outage—and prevent future disasters.
Check status.clover.com and downdetector.com. If confirmed, don't waste time troubleshooting—focus on backup solutions.
If you enabled offline mode beforehand, you can still process cards. Transactions queue until service restores. Go to Settings > Offline Mode.
Square, PayPal Here, or other mobile readers can process payments independently. Have a backup ready for emergencies.
Post a sign explaining the situation and payment options. Most customers are understanding during technical difficulties.
Track lost sales during the outage. Major outages sometimes result in service credits—but you need documentation to request them.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.