You checked your statement and found new fees or higher rates than expected. Maybe you got a notice buried in fine print, maybe you didn't. Price increases with inadequate notice feel like a betrayal of trust - and may violate your agreement.
Find the section on rate changes. It should specify required notice period (usually 30 days) and how notice must be delivered.
Review emails, mail, and account messages for any notice. Companies sometimes claim notice was given in easily-missed formats.
If proper notice wasn't given, dispute the charges in writing. Request reversal of any amounts charged under the new rates.
Create a record showing when rates changed vs. when you were notified. This documentation supports any dispute or complaint.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Yes, typically. Most merchant agreements require advance notice (often 30 days) for rate changes. However, some pass-through fees may change without notice.
Challenge the increase in writing, citing the notification requirements in your contract. If they can't prove proper notice, you may be able to get the old rates reinstated.
Most contracts allow periodic rate increases, but with proper notice. If your contract has rate lock provisions, those should be honored.
Many merchants report annual increases, often 0.25-0.50% on rates plus new fees. Without active pushback, rates tend to creep up over time.