If you sell items by weight, a disconnected scale means you can't accurately charge customers. Whether it's produce, deli items, or bulk goods, you need this working.
Ensure the scale's USB cable is firmly plugged into the Clover USB hub. Try a different USB port if available.
Unplug the scale from power and USB. Wait 30 seconds. Reconnect power first, then USB. Allow time for automatic detection.
Verify your scale model is compatible with Clover. Not all USB scales work. Clover-certified scales include specific Brecknell and CAS models.
Go to Clover App Market and reinstall your scale app/integration. Sometimes corrupted installation prevents communication.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Clover officially supports select Brecknell and CAS scale models. Using unsupported scales may work but isn't guaranteed. Check Clover's compatibility list.
Calibration may be off. Most scales have a calibration mode - refer to your scale's manual. Also ensure the scale is on a level, stable surface.
Possibly, if it's a supported model with USB connectivity. Legacy serial-only scales won't work without adapters, and results vary.