A stuck cash drawer means you can't complete cash transactions or make change. Your customers are waiting, and you're stuck. Let's get that drawer working.
All cash drawers have a manual key release underneath. Insert the key and turn to manually open the drawer for immediate access.
The drawer connects via a cable to your POS or printer. Ensure this RJ-12 cable is firmly connected at both ends. Try reseating it.
Cash drawers are triggered by the receipt printer. If the printer isn't working, the drawer won't kick. Test by printing a receipt.
Verify drawer settings in your Clover app. Ensure 'Open drawer on cash sale' is enabled. Some apps have separate drawer controls.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Intermittent issues usually indicate a loose cable connection, failing solenoid, or software setting issue. Check connections and ensure consistent power.
Contact your merchant services provider or the drawer manufacturer. Some generic cash drawer keys work across multiple brands.
Most Clover setups support one cash drawer per station. Multiple drawers require additional hardware or a different POS configuration.