Paying extra for customer support feels wrong when you're already paying substantial monthly fees. Let's explore what you're getting for this charge and whether there are better options.
Review your agreement to see what the tech support charge covers. Some plans include 24/7 phone support, others may have limitations. Know what you're paying for.
How often do you actually call tech support? If it's rarely, a per-incident fee might be cheaper than monthly support charges. Track your support needs.
Clover has extensive online documentation, community forums, and video tutorials. Many issues can be resolved without calling support.
If you rarely use support, ask to have the fee removed. If you need support, negotiate a reduced rate or better service level for what you're paying.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.