When your POS system is down and customers are waiting, every minute feels like an hour. You don't have time to sit on hold - you need help NOW. We understand the urgency of getting your business back up and running.
Support lines open with fresh staff and no queue. Calling right at opening gives you the best chance of immediate connection.
Tweet your issue @CloverCommerce with details. Public complaints often get faster responses than private support channels.
Send a detailed email, then call and reference your email. This creates a paper trail and sometimes expedites the process.
Visit status.clover.com before calling. If there's an outage, support can't help anyway, and you'll waste time on hold.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Early morning calls (7-8 AM EST) typically have the shortest wait times. For truly urgent issues, social media escalation can sometimes get faster responses.
Clover doesn't offer a public emergency line. Some enterprise accounts have priority support, but most merchants use the same general queue.
Average hold times range from 15 minutes to over an hour depending on call volume. Many merchants report being on hold for 45+ minutes during peak times.
Clover doesn't offer tiered support for most merchants. With CapClover, you get direct access to your rep who can help immediately without hold times.