You requested a callback to avoid sitting on hold, waited hours or even days, and the call never came. Or worse, they called when you couldn't answer and now you're back at square one. This kind of broken system wastes your valuable time.
Sometimes callbacks get lost in the system. Cancel your existing request and submit a new one with updated contact information.
Give your cell and office number to increase chances of connection. Make sure voicemail is set up on all numbers.
If the system allows, choose a specific time window when you know you'll be available to answer.
After requesting a callback, send an email referencing your callback request. This creates documentation and may expedite the response.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Callback systems can fail for many reasons: high volume, technical glitches, incorrect phone numbers, or understaffed support teams. Unfortunately, there's no way to guarantee a callback.
Clover typically quotes 24-48 hours for callbacks, but many merchants report waiting 3-5 days or never receiving a call at all.
You can try calling back and asking to cancel, but there's no self-service option to manage callback requests online.
Having a dedicated rep's direct line eliminates the callback game entirely. CapClover gives you your own rep who you can reach directly without queues or callbacks.