Watching a customer's tap payment get declined is awkward for everyone. It slows down your line and creates confusion. Let's identify why contactless is being rejected.
Go to Settings > Payments > NFC and confirm contactless payments are turned on.
Have the customer hold their card or phone within 1-2 inches of the reader for 2 full seconds.
Note any specific error codes or messages. These help identify whether it's a device or card issue.
Try a contactless payment with your own card or phone to determine if the issue is universal or card-specific.
Some contactless payments have lower limits than chip. The customer may need to use chip for larger amounts.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.