Refund errors frustrate both you and your customers. When someone deserves their money back and the system won't cooperate, tension rises fast. Let's solve this.
Open the Transactions or Orders app and locate the original sale. Refunds must be linked to valid transactions.
Ensure your employee role has permission to process refunds. Admins can adjust this in Settings > Employees > Permissions.
You cannot refund more than the original transaction amount. Check that the refund amount is correct.
Refunds require online authorization. Verify your Clover Flex is connected to the network.
If the transaction is from the same day and hasn't settled, try voiding instead of refunding for faster processing.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.