Wrong gift card balances lead to embarrassing situations at checkout and disappointed customers. Your gift card system needs to be accurate every time.
Look up the card's full transaction history to understand how the current balance was calculated.
Confirm what amount was originally loaded on the card. Purchase receipts should show this.
Check if redemptions were double-processed or if partial redemptions caused calculation errors.
Gift card data must sync across all devices. Unsynced terminals can show incorrect balances.
Use admin functions to correct the balance. Document the adjustment for accounting purposes.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.