Missing loyalty points mean upset customers who earned rewards they can't use. Nothing damages customer trust faster than losing their earned benefits.
Ensure you're looking at the correct customer account. Points may be under a different phone number or email.
Review transaction history to confirm purchases that should have earned points were properly recorded.
Force a sync in your loyalty app settings. Points may be pending sync from other devices or locations.
Check if points expired. Most loyalty programs have expiration policies that customers may not realize.
As a goodwill gesture, manually add missing points while investigating the root cause.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.