We know the retention department's job is to keep you as a customer, even when you've made up your mind. You shouldn't have to fight to leave a service that isn't working for your business.
State clearly that you've made your decision and are not interested in retention offers. Don't leave room for negotiation if you've decided.
Get any offer in writing before agreeing. Verbal promises often don't materialize or have hidden conditions.
If the retention agent won't process your cancellation, ask to speak with a supervisor immediately.
Give them a specific date by which you expect cancellation to be processed and documented.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.