You've seen Clover's rating on Trustpilot and it's concerning. When a company has overwhelmingly negative reviews on an independent platform, it's worth understanding why before you commit your business to their service.
Sort by newest to see current issues. Older complaints may have been addressed, or problems may have gotten worse.
Check if Clover responds to reviews and how. Generic responses suggest they're not taking feedback seriously.
Note which complaints would affect your business most. Equipment leases? Support issues? Fees? Prioritize accordingly.
Check Trustpilot ratings for other POS providers to get a relative sense of Clover's standing in the market.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Clover's rating fluctuates but generally sits in the 1-2 star range. The majority of reviews cite customer service, fees, and contract issues.
Trustpilot verifies reviews and marks suspicious ones. The volume and consistency of Clover complaints suggests they reflect real user experiences.
Large companies often prioritize acquisition over retention. The cost of improving support may exceed the revenue lost to churn in their calculation.
Reviews should be one factor in your decision. If you need reliable support and transparent pricing, consider alternatives like CapClover that prioritize the merchant relationship.