A quick Google search for Clover reviews reveals a pattern of unhappy merchants. When real business owners take time to leave negative reviews, it speaks to genuine frustration with the service. Understanding these complaints can help you make informed decisions.
Read through the Google Business reviews as well as review aggregation sites that appear in search results.
Skip one-liner complaints and read detailed reviews that explain specific issues. These provide the most useful information.
See how Clover responds to criticism. Do they offer solutions or generic apologies? This indicates how they'll treat you if you have issues.
Are problems getting better or worse over time? A pattern of increasing complaints is a red flag.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Common themes include poor customer service, unexpected fees, difficult cancellation processes, and equipment lease regrets. Many mention being locked into contracts.
While some negative reviews on any platform could be from competitors, the volume and specificity of Clover complaints suggests they're primarily from real users.
Clover generally has lower ratings than alternatives like Square. However, large payment processors tend to have more complaints simply due to volume.
Consider what issues matter most to your business. If support responsiveness is critical, the pattern of complaints suggests you should look at alternatives like CapClover.