When traditional support channels fail, social media becomes your megaphone. Companies hate public complaints, and Twitter can be an effective way to get attention. Let's make sure your complaint gets seen and acted upon.
Tweet @CloverCommerce for merchant issues. Also tag @Fiserv (their parent company) for visibility. Include relevant hashtags like #CloverPOS.
Include your issue details without revealing sensitive account info. Stay professional - angry rants get ignored, clear problem statements get responses.
If you have a support ticket, include it in your tweet. This helps them locate your case quickly.
If they respond and ask you to DM, do so, but follow up publicly if you don't hear back. Public accountability drives action.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Yes, companies monitor social media closely. Public complaints often get faster responses than private support channels because of reputation concerns.
Include: your issue summary, how long you've been waiting, what channels you've tried, and what resolution you need. Avoid personal info like full account numbers.
Companies cannot legally retaliate against customers for complaints. However, keep your complaints factual and professional.
Social media can be faster for visibility, but resolution still happens through traditional channels. It's best used as an escalation tool, not a first resort.