You've sent a message to Clover's Facebook page hoping for a quick response. Facebook Messenger can feel more personal than email, but company pages are often slow or unresponsive. Let's maximize your chances of getting help.
Send your message when their team is likely working (9 AM - 5 PM EST weekdays). Messages sent at night may get buried.
State your issue clearly in 2-3 sentences. Include what you need and what you've already tried.
Mention your merchant ID or last 4 of your account number so they can look you up quickly if they respond.
If messages go unanswered for 24 hours, post on their page publicly. Companies respond faster to public posts.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Response times vary significantly. Some merchants report quick responses, while others wait days or never hear back. Facebook is not Clover's primary support channel.
Not typically. Phone support, despite long holds, is more reliable for resolution. Use Facebook as a supplement, not a replacement.
Facebook support is limited to basic issues. Complex technical problems will be directed to phone or email support anyway.
Try other channels: Twitter tends to get faster responses for public complaints. Or consider providers like CapClover with dedicated direct support.