When a company engages in practices that seem deceptive, misleading, or just plain unfair, it erodes trust and can seriously harm your business. If you've experienced what feels like unfair treatment from Clover, you're not alone, and you have options.
Keep records of all promises made (especially verbal ones), contracts signed, fees charged, and communications. This evidence is crucial for any complaint.
Create a side-by-side comparison of what you were told vs. what actually happened. This makes unfair practices clear and documentable.
Report to FTC, state Attorney General, Better Business Bureau, and Consumer Affairs. Volume of complaints triggers investigations.
Leave honest reviews on Google, Trustpilot, and other platforms to warn fellow merchants. Your experience helps others avoid similar problems.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Unfair practices include: misrepresenting fees, hidden contract terms, bait-and-switch tactics, making it impossible to cancel, unauthorized charges, and deceptive sales tactics.
Documentation is key: contracts, recordings (where legal), written communications, witness statements, and comparison of promises vs. reality.
You may be able to pursue legal action, though arbitration clauses may apply. Consult an attorney who handles merchant services disputes.
Consequences range from FTC enforcement actions and fines to class action settlements. However, large companies often settle without admitting wrongdoing.