You took the time to write a detailed email explaining your issue, attached screenshots, and waited days... only to hear nothing back. Or you got an automated response and then silence. This lack of communication is unacceptable for a business service.
Clover's responses sometimes get filtered as spam. Check your junk folder and add Clover's support domain to your safe senders list.
If you got a ticket number, reply to that email thread. This keeps your issue in the queue and adds urgency.
After 48 hours with no response, send a polite follow-up referencing your original email date and any ticket numbers.
Call support and reference your email ticket number. This often expedites the response as phone agents can flag email tickets.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.
Clover's stated response time is 24-48 hours, but many merchants report waiting a week or more. Complex issues may take even longer.
High email volume, understaffing, and ticket routing issues can cause emails to be delayed or lost. Some tickets get closed without resolution.
A single follow-up after 48-72 hours is appropriate. Multiple emails may get flagged as duplicates and actually delay your response.
Email is generally the slowest support channel. For urgent issues, phone is faster (despite hold times). For reliable direct access, consider CapClover's dedicated rep model.