Double charges hurt twice - you may owe your customer a refund while Clover holds onto both charges. Quick resolution is essential for customer trust and your cash flow.
Compare transaction IDs, timestamps, and amounts to confirm which transactions are duplicates.
If a customer was double charged, refund one transaction immediately to maintain their trust.
Screenshot both transactions showing they're duplicates. Note authorization codes and batch information.
Call Clover billing with your documentation to request credit for the duplicate charge and any associated fees.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.