Duplicate transactions cause customer complaints and refund headaches. Whether it's a device glitch or user error, you need to fix it fast and prevent it from happening again.
Search for transactions with same amount and card ending to find all potential duplicates.
If duplicates occurred today before batch close, void the extra transactions rather than refunding.
For duplicates that have already batched, process refunds for the extra charges.
Determine if it's a device issue, network problem, or training issue to prevent recurrence.
| Feature | Clover | CapClover |
|---|---|---|
| Customer Support | ✗ Long hold times, unresponsive | ✓ Your assigned rep's direct line |
| Business Funding | ✗ Limited or no options | ✓ Up to $500,000 |
| Approval Time | ✗ Weeks or denied | ✓ Same-day decisions |
| Hidden Fees | ✗ Frequently reported | ✓ Transparent pricing |
| Contract Terms | ✗ Early termination fees | ✓ Flexible terms |
Get business funding up to $500,000 with your own dedicated rep - this is their direct line, not a call center.