A frozen kitchen display means orders pile up, tickets get lost, and your kitchen falls behind. In a busy restaurant, every second counts. Let's get your KDS running again.
Press and hold the power button for 20 seconds to force a shutdown. Wait 30 seconds, then press power to restart.
The KDS needs constant communication with your POS. Verify the ethernet cable is secure or WiFi is connected. Test by pinging from another device.
If backed up orders are causing the freeze, try clearing old tickets from the Station after restarting the KDS.
Go to Settings > System Updates on the KDS. Outdated software can cause freezing, especially after POS updates.
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Common causes include network instability, software conflicts with the main POS, memory issues from too many open orders, or overheating in hot kitchen environments.
Yes, excessive heat can cause performance issues and damage. Mount the KDS away from direct heat sources and ensure adequate ventilation. Consider a protective enclosure.
During a freeze, orders queue on the main POS. After restarting KDS, pending orders should sync. Consider printing backup tickets as a redundancy measure.